Privacy policy

OaseTECH and its affiliates (" OaseTECH ") take the protection of your privacy and personal information very seriously.When you use our services, we may process your personal information. We want you to be familiar with how we collect, use and disclose information. This policy describes how OaseTECH will handle your personal information, but it may not cover all possible data processing situations. Information relating to the collection of product or service specific data may be set forth in a special privacy notice or supplementary statement issued by OaseTECH for a particular product or service, or in the notice provided at the time of data collection.

What kind of information we collect:

“Personal Information”" means information that identifies you as a natural person or relates to an identifiable natural person, excluding information that has been anonymized. We may collect your personal information when you use our products and services or interact with us. The exact type of data collected will vary depending on the products and services you use and how you interact with us. You are not required to provide your personal information to OaseTECH, but in some cases, if you choose not to, OaseTECH is may not be able to provide you with relevant products or services, or respond to or solve any questions you may have. OaseTECH will only collect and use your personal information for the purposes stated in this Statement. We may collect the following personal information:
1)Personal or business contact information such as name, address, telephone number and email address;
2)Comments and opinions provided when you contact us directly by email, phone or mail.
3)In order to complete the service provided to you, we may save your correspondence/call records and relevant contents with us.
4)You may provide additional information in addition to the above information when communicating with our customer service/after-sales personnel.

“Other Information”

means any information that does not reveal your specific identity or is not directly related to an identifiable individual.
We may collect and process the following additional information:
1)Browser and device information;
2)Application usage data;
3)Information collected through cookies, pixel labels and other technologies.
4)Demographic and other information provided by you that will not reveal your specific identity;
5)Aggregated information about your specific identity is no longer displayed;
6)If we are required by applicable law to treat other information as personal information, we will collect, use and disclose such information for the purposes for which the information is collected, used and disclosed as detailed in this Policy.

How do we collect personal and other information

We and our service providers may collect personal information online in connection with our services or products in a variety of ways, including:
1)Through our website （“Website”）；
2)Through the software applications we provide for use on computers and mobile devices（“Apps/ Applications”）；
3)Through social media（“our social media”）；
4)Link to this Privacy Policy through an email we send you in HTML format; （“Electronic Mail ”）；
5)Through external sites made available to our customers and third parties（“ External Sites”）；
6)Through the services we provide to our corporate and institutional clients （“Services”）；and
7)Through our registration process for e-newsletters, seminars, webinars and events.

We can also collect personal information related to our products and services offline in a variety of ways, including:

1)When you participate in contractual arrangements for services or products;
2)When you provide information related to our services or products;
3)When you interact with us at the event.
4)We may also collect personal information from other sources, including:
a.A publicly available database;
b.Co-marketing partners share information with us;
c.Other entities or distributors through which we provide our products and services;
d.Referral sources and social media platforms.
5)Where permitted by law, we also obtain relevant data from public and commercial third parties or public sources. For example, we purchase statistical data from other companies to support our services.
6)OaseTECH may also collect and use non-identifiable data. Non-identifiable data is data that cannot be used to determine the identity of an individual. For example, the company collects aggregate statistics, such as the number of visitors to its website. We collect this data to understand how users use our website, products and services. In this way, the company can improve its service and better meet the needs of customers. OaseTECH may, in its sole discretion, collect, use, process, transfer or disclose non-identifying data for other purposes. We will do our best to isolate your personal information and non-identifying data and use them separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information.
7)We need to collect personal information in order to provide you with our products and services. If you do not provide the requested information, we may not be able to provide you with our products or services. If you disclose to us or our service providers the personal information of any other person in connection with our products and services, you have the right to do so and give us permission to use such information in accordance with this Privacy Policy.

We and our service providers may collect additional information in a number of ways, including:

Through your browser or device:
Some information is collected by most browsers or automatically through your device, Examples include your media Access Control (Mac) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the service you are using (such as App). We use this information to ensure that the service is running properly.
Through your use of the App
When you download and use the App, we and our service provider may track and collect application usage data, such as the time when the App accesses the server on your device and what information and files you download to the App according to your device number.

Use cookies

To keep our websites functioning, we sometimes store small data files called cookies on our computers or mobile devices. A Cookie is a plain text file that a web server stores on a computer or mobile device. The contents of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, a site name, and some numbers and characters. With cookies, websites can store data such as user preferences or items in their shopping basket.。
The reason why we enable cookies is the same reason why most websites or Internet service providers enable cookies: to improve the user experience. With cookies, a website can remember a single visit by a user (using a session Cookie) or multiple visits (using a permanent Cookie). With cookies, websites can save settings, such as the language, font size and other browsing preferences of a computer or mobile device. This means that users do not need to reconfigure user preferences on each visit. If a website does not use cookies, it will treat users as new visitors every time they open a Web page. For example, if you log on to a website and then go to another page, the website will not recognize you and you will be logged off again. OaseTECH will not use cookies for any purpose other than the purpose stated in this policy. You can manage or delete cookies based on your preferences.

Using pixel tagging and other similar techniques

Pixel tags (also known as web beacons and explicit GIFs) can be used to track the actions of service users (including email recipients), measure the success of our marketing campaigns, and compile statistics and response rates about service usage.

IP address

Your IP address is automatically assigned to your computer by the Internet Service provider. Every time a user accesses our system, our server log file automatically identifies and records the IP address, as well as the time of visit and the page visited. Collecting IP addresses is a standard practice and is done automatically by many websites, applications, and other systems. We use IP addresses to calculate usage levels, diagnose server problems, and manage systems. We may also get your approximate location from your IP address.
We may use and disclose other information for any purpose except as otherwise provided by applicable law. In some cases, we may combine other information with personal information. If we do, we will treat the combined information as personal information.

How to use personal information

We and our service providers use personal information for legitimate business purposes, including:
1)Provide products and services.
2)Contact individuals (including employees of institutional clients) who provide products and services.
3)To respond to inquiries and satisfy the requests of customers and others, manage their documentation, provide products and services, and manage our relationships.
4)We participate in these activities to manage our contractual relationship with you, fulfill legal obligations and/or for our legitimate interests.
5)Provide the functions of our products and services and meet your requirements.
6)Providing you with the functions of our products and services, such as arranging access to your registered account and providing you with related goods and services.
7)To push to you the update, news and activities related to our products or services that we think you may be interested in.
8)When you contact us through our online contact form or otherwise (for example, when you send us a question, suggestion, compliment or complaint, or when you request additional information about our products or services), respond to your inquiry and meet your request.
9)Send you management information, such as information about our products and services, guarantees and warranties and changes to our terms, conditions and policies.

We will participate in these activities to manage our contractual relationship with you and/or comply with legal obligations:

Achieve our business goals

For example, for data analysis to improve the efficiency of our products and services and the quality of our products.
For audit purposes, to verify that our internal processes are performing as expected and in compliance with laws, regulations or contractual requirements.
For example, detecting and preventing cyber attacks or identity theft attempts for anti-fraud and security monitoring purposes.

Meet our legal and regulatory obligations.

To enhance, improve or modify our current products and services.

For example, to identify usage trends, understand which parts of our products and services are most interesting to customers.
Determine the effectiveness of our promotional activities so that we can tailor our activities to the needs and interests of our customers.
For example, in order to operate and expand our business activities, understand which parts of our services or products are of most interest to our customers so that we can focus on meeting their needs.
We participate in these activities to manage our contractual relationship with you, fulfill legal obligations and/or for our legitimate interests.

Disclosure of personal information

We will not publicly disclose your personal information except to our affiliates for the purposes set forth in this Privacy Policy, which may be used by our other legal entities to provide products and related products and services, and for all purposes set forth in this Privacy Policy.
1)For our third party service providers to promote the services they provide to us.
2)These services include web hosting, service-related consulting and monitoring, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.
3)By using our services, you may choose to disclose personal information
4)On the message board, profile page, wechat official account and other services, you may post messages and content (including but not limited to our social media), or you may send messages through the system. Please note that any information you post or disclose through these systems will be publicly available and available to other users and the public.

Under the following circumstances, we will use and disclose your personal information when necessary or appropriate according to the requirements of laws and regulations:
1)Those related to national security and national defense security;
2)Those related to public security, public health and major public interests;
3)Those related to criminal investigation, prosecution, trial and enforcement of judgments;
4)There is sufficient evidence that the subject of personal information has subjective malice or abuse of rights;
5)Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
6)Trade secrets.

Retention time of personal information

We retain personal information for as long as necessary or permissible in accordance with the purpose for which we obtain the information and applicable laws. The criteria used to determine the retention period include:
1)The length of time we maintain a long-term relationship with you and provide you with our products and services (for example, as long as you have an account with us or continue to use our products and services);
2)You have a long-term relationship with us as our customer, and the length of time we provide you with products and services;
3)Whether there are legal obligations that we have to fulfill (for example, some laws require us to retain your transactions or communications for a certain period of time before deleting them);
4)Reservations are made in accordance with our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).

Protect your information

We will fulfill our personal information processing obligations in accordance with laws and regulations, take appropriate measures to ensure that our personal information processing activities comply with laws and administrative regulations, and prevent unauthorized access and disclosure, tampering and loss of personal information.
The Internet is not an absolutely secure environment, and the means of communicating with other users such as email, instant messaging and social networking software cannot be fully encrypted. We recommend that you use complex passwords when using such tools, properly protect your personal information, and only send and share personal information carefully when necessary. Please use a complex password to help us keep your account secure.
Please note that the information you voluntarily share or even publicly share when using our services may involve your personal information or that of others. Please consider more carefully whether to share or even publicly share relevant information when using our services.
When personal information leakage, tampering or loss occurs or may occur, we will immediately take remedial measures according to relevant laws and regulations, and notify you and the relevant departments responsible for personal information protection. The contents of the notice include:
1)Types, causes and possible harms of personal information disclosure, tampering and loss that occurred or may occur;
2) the remedial measures we take and the mitigation measures you can take; and
3)Our contact information.
We will notify you by email, letter, telephone, push notification and other means. When it is difficult to inform the subject of personal information one by one, we will make announcements in a reasonable and effective way. If we take measures to effectively prevent damage caused by information disclosure, tampering or loss, we will not inform you (unless otherwise required by relevant departments responsible for personal information protection).

Your rights

1)You can choose the communication methods related to marketing.
2)You have the right to access and correct your personal information
3)If you no longer wish to receive information related to our business dynamics, you can unfollow or subscribe according to the option.
4)You have the right to lodge a complaint with your local data protection authority.
5)If you would like to exercise these rights, please contact us at gmo@oasetech.com and we will accommodate any request in accordance with the applicable law.

Third party service

This Privacy Policy does not relate to the privacy, information or other practices of any third party for which we are not responsible.
This includes any websites or services operated by third parties to which our website links. The inclusion of a link does not imply an endorsement by us or our affiliates of the linked sites or services.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Alipay, Wechat /Wechat, Facebook, HUAWEI, Apple, Google, Microsoft. Or be responsible for any other application developer, application provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any personal information you disclose to other organizations through the Application or our social media.

Minors use our services

The goods and services we provide are not intended for individuals under the age of eighteen (18), nor do we knowingly collect personal information from persons under the age of eighteen (18).

Update this Privacy Policy
OaseTECH reserves the right to update or revise this policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy here.If we make a material change to our privacy policy, we may also notify you of the change through various channels, for example, by posting a notice on our website or by posting a separate notice to you.

How to contact us
OaseTECH is the company responsible for collecting, using and disclosing your personal information in accordance with this Privacy Policy.
If you have any privacy complaints or questions to contact, please contact us at gmo@oasetech.com. Normally, we will reply within 15 working days. If you are not satisfied with our reply, especially if our personal information processing behavior damages your legitimate rights and interests, you can also complain or report to the network information, telecommunications, public security, industry and commerce and other regulatory authorities.